Privacy Policy

Effective Date: April 2, 2026 Last Updated: April 2, 2026

Hope Restored Counseling Services ("HRCS," "we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We may collect the following types of information:

Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, insurance information, and other contact details.
Protected Health Information (PHI): Therapy notes, diagnoses, treatment plans, billing information, and insurance claims, governed by HIPAA.
Website Usage Information: IP address, browser type, device information, and cookies when you use our website.
Payment Information: Limited payment information collected via our secure, HIPAA-compliant payment processor.

Text Messaging (SMS/MMS) Communications

Hope Restored Counseling Services uses SMS/MMS messaging to communicate with current clients and affiliated clinicians for the following purposes:

Appointment reminders and confirmations
Scheduling updates and administrative coordination
General practice communications

Consent: By providing your mobile phone number and verbally or in writing consenting to receive SMS communications, you agree to receive text messages from Hope Restored Counseling Services.

Message Frequency: Message frequency varies. Clients may receive up to 4–6 messages per month depending on appointment activity.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive one final confirmation message and no further messages will be sent.

Help: For assistance, reply HELP to any message or contact our office at contact@hrcounselingservices.com or (571) 210-2980.

No Sharing of Phone Numbers: Hope Restored Counseling Services does not share, sell, rent, or disclose your mobile phone number or any other personal information to third parties, affiliates, or marketers for marketing or lead generation purposes. Phone numbers collected for SMS communications are used solely for direct client and staff communications related to your care and our practice operations.

Your Rights Under HIPAA

You have the right to:

Access and request copies of your records
Request corrections to your records
Request restrictions on certain uses or disclosures
Request a confidential method of communication
Receive a list of certain disclosures we have made
File a complaint if you believe your privacy rights have been violated

Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information, including encryption, secure storage, and access controls. While we follow industry best practices, no system can be guaranteed 100% secure. We recommend that clients take precautions on personal devices (e.g., locking phones, not sharing devices) to maintain privacy.

Website & Cookies

Our website may use cookies and analytics tools to improve user experience. You may adjust your browser settings to disable cookies, though some features may not function properly.

Third-Party Services

We use secure, HIPAA-compliant third-party platforms for scheduling, billing, telehealth, and communications. These vendors are contractually required to protect your information in accordance with HIPAA and applicable law. We do not sell or share your information with third parties for commercial or marketing purposes.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

Hope Restored Counseling Services contact@hrcounselingservices.com Phone: (571) 210-2980 | Fax: (571) 406-1339