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Privacy Policy

Information We Collect

We may collect the following types of information:

  • Personal Identifiable Information (PII): Name, address, phone number, email, date of birth, insurance information, and other contact details.

  • Protected Health Information (PHI): Therapy notes, diagnoses, treatment plans, billing information, and insurance claims.

  • Website Usage Information: IP address, browser type, device information, and cookies when you use our website.

  • Payment Information: If you pay for services directly, limited payment information may be collected via our secure payment processor.​

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  • Text Messaging / SMS Communications

Hope Restored Counseling Services may communicate with clients via text message (SMS) for appointment reminders, updates, or other service-related communications. By providing your mobile number, you consent to receive these messages.

We take the following precautions to protect your information when using text messaging:

  • Messages will only contain necessary information (appointment dates/times, general reminders).

  • No sensitive health details or therapy notes will be included in texts.

  • You may opt out of receiving SMS messages at any time by notifying our office.

We recommend that clients take precautions when using personal devices (e.g., locking phones, not sharing devices) to maintain privacy.

Your Rights Under HIPAA

You have the right to:

  • Access and request copies of your records.

  • Request corrections to your records.

  • Request restrictions on certain uses or disclosures.

  • Request a confidential method of communication.

  • Receive a list of certain disclosures we have made.

  • File a complaint if you believe your privacy rights have been violated.

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  • Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information, including encryption, secure storage, and access controls. While we follow industry best practices, no system can be guaranteed 100% secure.

Website & Cookies

Our website may use cookies and analytics tools to improve user experience. You may adjust your browser settings to disable cookies, but some features may not function properly.

Third-Party Services

We use secure third-party platforms for scheduling, billing, and telehealth. These vendors are required to comply with HIPAA and protect your information.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a new effective date.

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